Comcast Update

Yesterday afternoon I sent my letter of complaint (see below) to Brian Roberts, Comcast’s CEO. I was actually a bit surprised to receive the following response that evening:

Good afternoon Ms. English,
Thanks for your email to Brian Roberts regarding your unpleasant experience with us. We sincerely apologize and will gladly assist.
Can you please forward your address, city, state, zip code and a telephone # best to reach you?
We appreciate you taking time to share your experience. We strive to deliver a superior experience to our customers every day.
We look forward to your response and the opportunity to resolve.
Sincerely,

Cynthia Asbury
National Customer Operations
Executive Office
One Comcast Center
1700 JFK Blvd 4th Fl
Phila, Pa. 19103

I did respond and I’m very curious how far they will go to in any attempt to placate me. I hope it’s with cash.

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About Frank Moraes

Frank Moraes is a freelance writer and editor online and in print. He is educated as a scientist with a PhD in Atmospheric Physics. He has worked in climate science, remote sensing, throughout the computer industry, and as a college physics instructor. Find out more at About Frank Moraes.

3 thoughts on “Comcast Update

  1. I received the same response today, and I am still waiting to hear back. How did your saga with the horrible company conclude? I’m just looking for advice as I move forward.

    • It looks like Andrea wrote that. I will alert her, but that was 8 years ago, so I’m not sure she will remember!

  2. Comcast is still my only option, but I’ve had the service on autopay for so long, I’ve forgotten to monitor it. Guess it’s time to check on what they’ve been up to. Capitalism is a plague.

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