Yesterday afternoon I sent my letter of complaint (see below) to Brian Roberts, Comcast's CEO. I was actually a bit surprised to receive the following response that evening:


Good afternoon Ms. English,
Thanks for your email to Brian Roberts regarding your unpleasant experience with us. We sincerely apologize and will gladly assist.
Can you please forward your address, city, state, zip code and a telephone # best to reach you?
We appreciate you taking time to share your experience. We strive to deliver a superior experience to our customers every day.
We look forward to your response and the opportunity to resolve.
Sincerely,

Cynthia Asbury
National Customer Operations
Executive Office
One Comcast Center
1700 JFK Blvd 4th Fl
Phila, Pa. 19103


I did respond and I'm very curious how far they will go to in any attempt to placate me. I hope it's with cash.